Terms of service

TERMS AND CONDITIONS OF USE OF THE SITE AND SALE OF PRODUCTS “KLab”

Effective date: January 2025

Welcome to KLab. By accessing or using our website https://klabproducts.com (the “Site”) and/or purchasing our products, you (“Client,” “User,” or “You”) agree to be bound by these Terms and Conditions (the “Terms”).

These Terms, together with our Privacy Policy and any other supplementary policy published on the Site, govern the access, use, and transactions carried out through KLab.

1. Definitions

  1. Order: the request you submit to purchase one or more Products through the Site.

  2. Party or Parties: you (Client) and/or KLab.

  3. Product: any dietary supplement offered for sale on the Site.

  4. Shipping / Returns / Refunds Policy: the specific policy published on the Site that describes the procedures, conditions, and timeframes for shipping, returns, and refunds.

2. Eligibility and representations

By using our Site and making a purchase, you represent and warrant that you meet the following conditions:

  1. Age and legal capacity: you are at least 18 years old, or the legal age of majority in your jurisdiction, and you have full legal capacity to enter into valid contracts.

  2. Legal jurisdiction: you reside in a location where the purchase and shipping of the products offered by KLab is legal.

  3. Responsible use: you agree to use the products only in accordance with the instructions, warnings, and restrictions indicated on the packaging, label, or manufacturer’s guidelines.

You further acknowledge and accept that the products offered by KLab are dietary supplements and not medicines. Therefore, they have not been evaluated by the Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure, or prevent any disease.

3. Products and descriptions

The products offered on the Site are dietary supplements regulated under the applicable U.S. laws, including the Dietary Supplement Health and Education Act (DSHEA) and other related provisions.

At KLab, we work to ensure that product descriptions, titles, images, indications, and compositions are clear and accurate. However, we cannot guarantee that the information will always be completely free from errors or omissions. We therefore reserve the right to correct errors, update information, or modify offers at any time and without prior notice.

Any structure/function claims related to the products will be accompanied by the following disclaimer, as required by law:

“These statements have not been evaluated by the Food and Drug Administration (FDA). This product is not intended to diagnose, treat, cure, or prevent any disease.”

Likewise, the Client acknowledges and agrees that KLab will not use or promote prohibited health claims (such as promises to cure diseases) that contravene regulations issued by the FDA and the Federal Trade Commission (FTC), including their guidelines on supplement advertising. Federal Trade Commission+1

4. Order, payment, and acceptance process

To purchase products through the Site, the Client must select the desired items and choose from the accepted payment methods, such as credit card, debit card, or other available options. Once the order is received, KLab will send a provisional confirmation. This confirmation is for informational purposes only and does not constitute final acceptance of the order.

KLab reserves the right to reject orders for various reasons, including lack of inventory, pricing errors, suspected fraud, or non-compliance with these Terms. The sales contract will be considered formalized only once KLab issues the final order confirmation; at that point, the order will be accepted and proceed to fulfillment.

The Client expressly authorizes the charges to be processed through the provided payment method. If payment is not authorized or is rejected by the issuing entity, KLab may cancel the order without assuming additional liability.

5. Shipping, Delivery, and Risk of Loss

The shipping and delivery timeframes indicated on the Site or in order confirmations are always estimates and are provided for reference purposes only; under no circumstances do they constitute a guarantee of delivery on a specific date.

The risk of loss or damage to the products transfers to the Client once the carrier delivers the order to the address provided at the time of purchase. From that moment on, KLab assumes no responsibility for any incidents that may occur with the order.

It is the Client’s sole responsibility to provide a valid and updated delivery address. Any additional costs resulting from delivery failures due to errors in the information provided, as well as the payment of import taxes, duties, or other customs charges where applicable, shall be borne by the Client.

6. Returns, Refunds, and Shipping Policy

At KLab, we want your shopping experience to be transparent from the start. For this reason, all matters related to returns, refunds, and shipping are governed by our Shipping, Returns, and Refunds Policy, which is published on the Site and forms an integral part of these Terms.

That policy details the timeframes and conditions for making returns, such as requiring that the product container remains unopened, in its original packaging, and accompanied by proof of purchase. It also sets forth the Client’s responsibilities regarding the return shipment, any deductions or transportation fees that may apply, and the estimated timelines for processing a refund.

We recommend that you carefully review this policy before making any purchase. By confirming an order, you are deemed to have fully accepted the conditions established in that policy along with these Terms.

7. Adverse Events and Reporting

The safety of our customers is a priority. If you experience a serious adverse event related to one of our products—meaning a negative health effect that poses a risk—we ask that you notify us as soon as possible.

KLab will keep a record of such reports and, if necessary, will cooperate transparently with the relevant health authorities, including the FDA, in accordance with the requirements of applicable regulations.

8. Warranties and Limitation of Liability

The products and the Site are provided “as is” and “as available”, without any express or implied warranty of merchantability, fitness for a particular purpose, non-infringement, or compliance with applicable laws.

To the maximum extent permitted by applicable law, KLab shall not be liable for indirect, special, incidental, or consequential damages, such as loss of profits, damage to reputation, or loss of data, arising from the use of the Site or the products.

In any case, our total liability to the Client—whether in contract, negligence, or otherwise—shall be limited to the amount actually paid for the product in question.

9. Intellectual Property

All content published on the Site, including text, images, logos, software, graphics, and trademarks, is the exclusive property of KLab or its licensors.

The Client is not authorized to reproduce, distribute, modify, adapt, or create derivative works of such content without KLab’s prior express written authorization

10. Confidentiality and Privacy

Use of the Site implies acceptance of our Privacy Policy, which sets forth how we handle and protect your personal data.

KLab will not share personal information with third parties except where strictly necessary to process orders, comply with legal requirements, or with your express consent.

11. Indemnification

You agree to indemnify, defend, and hold harmless KLab, as well as its affiliates, directors, employees, and agents, from and against any claim, damage, loss, or expense (including reasonable attorneys’ fees) arising from:

  • Your use of the Site or the products.

  • Your breach of these Terms.

  • Any third-party claim related to your use of the products, any content you generate, or your business activities.


12. Changes to the Terms

KLab may modify these Terms at any time by publishing an updated version on the Site. In the event of substantial changes, Clients will be notified in advance before such changes take effect.

Continued use of the Site after publication of the updated Terms constitutes automatic acceptance of the new Terms.

13. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the State of Delaware and the federal laws of the United States.

Any dispute related to the use of the Site or these Terms shall be resolved exclusively before the competent state or federal courts of Delaware, to whose jurisdiction the Client voluntarily agrees to submit.

14. Disputes and Arbitration

KLab and the Client may agree that any dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). In this scenario, both parties waive their right to a jury trial, unless otherwise prohibited by applicable law.

If this provision is deemed invalid or unenforceable, the remaining conditions of these Terms shall remain fully in force.

15. General Provisions

If any provision of these Terms is found to be invalid or unenforceable, such provision shall be deemed severable and shall not affect the validity of the remaining provisions.

These Terms constitute the entire agreement between the Client and KLab regarding the use of the Site and the products and supersede any prior communication or agreement, whether oral or written.

Furthermore, no waiver of any right under these Terms shall be valid unless made in writing and duly signed by the party granting the waiver.